The engagement layer for small business finance

Our AI-native engagement layer boosts your small business finance platform's revenue and ROI by cutting service costs and increasing retention.

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The engagement layer for small business finance

Our AI-native engagement layer boosts your small business finance platform's revenue and ROI by cutting service costs and increasing retention.

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Connected intelligence

Turn every SMB relationship into an insight engine.

Embed Narrative’s Insights SDK in your platform with just three lines of code. Instantly transform static data into live customer profiles that drive personalised chat, risk signals, and growth insights, all within your existing experience.

Convert Curiosity into Action

Engage visitors the moment they land. Our intelligent chat assistant answers questions in real time, guiding users to the right actions and turning interest into activation, without human effort.

Convert Curiosity into Action

Engage visitors the moment they land. Our intelligent chat assistant answers questions in real time, guiding users to the right actions and turning interest into activation, without human effort.

Convert Curiosity into Action

Engage visitors the moment they land. Our intelligent chat assistant answers questions in real time, guiding users to the right actions and turning interest into activation, without human effort.

See What Keeps Your Customers Coming Back

The admin dashboard highlights engagement trends and recommends the right products at the right time, helping you keep small businesses active, loyal, and growing on your platform.

See What Keeps Your Customers Coming Back

The admin dashboard highlights engagement trends and recommends the right products at the right time, helping you keep small businesses active, loyal, and growing on your platform.

See What Keeps Your Customers Coming Back

The admin dashboard highlights engagement trends and recommends the right products at the right time, helping you keep small businesses active, loyal, and growing on your platform.

Spot Growth Opportunities for Every Business

With the Narrative SDK, small businesses get data-driven insights to grow and engage better. These insights help platforms uncover new opportunities and increase product activation.

Spot Growth Opportunities for Every Business

With the Narrative SDK, small businesses get data-driven insights to grow and engage better. These insights help platforms uncover new opportunities and increase product activation.

Spot Growth Opportunities for Every Business

With the Narrative SDK, small businesses get data-driven insights to grow and engage better. These insights help platforms uncover new opportunities and increase product activation.

AI-driven efficiency

Reduced support costs

Every answered question saves time. Narrative’s AI assistant resolves routine customer queries instantly, reducing inbound support requests and freeing teams to focus on higher-value interactions.

Engagement intelligence

Higher SMB retention

Keep your customers engaged and loyal. By surfacing timely insights and personalised financial opportunities, Narrative drives continuous engagement that increases retention and lifetime value.

Why your SMBs will love our engagement layer

Small businesses want more than data, they want direction. Our engagement layer delivers personalised insights and next-step guidance that feels genuinely helpful, not transactional. It helps them make smarter financial decisions, stay connected, and grow with confidence.

70% of small businesses say personalised financial guidance is critical to them and Narrative helps your platform deliver exactly that, at scale.