Narrative Fintech Limited (“Narrative”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our Services.

1. Who We Are

Narrative Fintech Limited
CRO Number: 794064
Address: 34 Block B02, Roselawn, Knocksinna Court, Blackrock, Co. Dublin, A94 R5F3, Ireland
Email: support@narrativebanking.com
We act as a data controller for personal data collected directly through our website and communications, and as a data processor when processing data on behalf of our clients who integrate our SDK or APIs.

2. Information We Collect

We may collect and process the following types of data:

  • Contact details (e.g., name, email, company, role) when you contact us or sign up for updates.

  • Usage data about how you interact with our website or SDK.

  • Technical data, including IP address, browser type, and system logs.

  • Client data, when our Services are used to analyse financial or customer information (processed under client instructions only).

3. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our Services;

  • Communicate with clients and respond to support requests;

  • Ensure security and prevent misuse of the platform;

  • Comply with legal obligations.

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to deliver our Services to clients.

  • Legitimate interests – to improve, secure, and promote our Services.

  • Consent – for marketing or communications (where required).

  • Legal obligations – to comply with regulatory or tax requirements.

5. Data Retention

We retain data only for as long as necessary to fulfil the purposes outlined above or to meet legal and contractual obligations. When data is no longer required, it is securely deleted or anonymised.

6. Data Sharing

We may share data with trusted service providers (e.g., hosting, analytics, or email partners) who operate under strict confidentiality and data-protection agreements.

Data may be transferred outside the European Economic Area (EEA) only to jurisdictions providing an adequate level of protection as recognised by the European Commission.

7. Your Rights (under GDPR)

As a data subject, you have the right to:

  • Access a copy of your personal data;

  • Request correction or deletion of inaccurate or outdated data;

  • Restrict or object to processing;

  • Request data portability;

  • Withdraw consent (where applicable).

To exercise these rights, please contact support@narrativebanking.com.

8. Security Measures

We employ appropriate technical and organisational safeguards to protect your data, including encryption, access controls, and regular audits.

9. Cookies

Our website uses cookies to enhance usability and collect analytics data. You can manage or disable cookies through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be published on this page with a revised “Last updated” date.

11. Contact

For any questions regarding this Privacy Policy or our data practices, please contact:
Narrative Fintech Limited
Email: support@narrativebanking.com
Address: 34 Block B02, Roselawn, Knocksinna Court, Blackrock, Co. Dublin, A94 R5F3, Ireland