Features
See how Narrative engineers banking engagement through hyper-personalisation
See how Narrative engineers banking engagement through hyper-personalisation
Securely onboard bank customers via advanced Open Banking integrations. Narrative effortlessly synchronises financial data, providing instant, enriched insights—making customer onboarding simple and efficient, and unlocking immediate engagement opportunities.
At Narrative’s core lies our proprietary Proteus Digital Twin technology, continuously modelling and adapting to each user's financial journey. Proteus intelligently creates deeply personalised financial stories that drive sustained growth and loyalty.
Built with robust, bank-grade security and scalability at the core. Narrative ensures your customer financial narratives are always protected, compliant, and ready to scale, powering a frictionless journey from launch to growth.
How does the next generation of banking hyper-personalisation transform the economics and relationships of banking?
Our growth personalisation approach combines AI-driven segmentation with rich user profiles to deliver truly relevant financial experiences.
Accelerate acquisition by providing the right offer at the right moment to new and existing customers.
Build loyalty through personal touchpoints leading to higher retention and deeper engagement across products.
Boost revenue by aligning product recommendations with each customer’s unique financial aspirations, and see cross-selling and up-selling opportunities multiply.
Powered by our Proteus Digital Twin engine, our platform automatically curates user “stories” that shift in real time—constantly responding to changing financial goals, market conditions, and personal milestones.
Stay relevant in real time as our financial narratives adapt to each user’s journey, providing timely tips, tutorials, and nudges when they matter most.
Deepen relationships by weaving core banking products into personal, evolving stories, further building the story of the bank as the trusted advisor.
Engage and educate through turning complex data into straightforward, ongoing narratives encouraging financial literacy and fostering confidence in decision-making.
Narrative pinpoints where and how to invest in customer engagement to maximize profit. By using integrated data analytics, it identifies the optimal moments to introduce new products and services, ensuring that each recommendation converts at a high rate while keeping costs in check.
Targeted product uptake allows you to present the right offers to the right customers, improving adoption rates without wasting marketing spend.
Cost-effective growth is achieved through in-app predictive insights that allow the right product to be show to the right customer at the time that they need it.
Increased profitability from higher product usage and satisfied customers' loyalty and recurring revenue - driving sustainable growth for the bank.
Make the move to next-generation financial storytelling without the complexity.
Users have instant in-app access to direct assistance from Narrative’s specialists, ensuring a premium support experience.
Fully customised branding aligned with your bank's visual identity, offering cohesive and consistent customer experiences.
Built to meet GDPR compliance and aligned with ISO 27001 standards, protecting data with best-in-class security.
Aggregated insights delivered through a secure dashboard, for clear visibility into engagement and app-driven growth.
Apps are fully available in multiple major languages, ensuring seamless, inclusive experiences for diverse global customer bases.
Aggregated user data provides powerful predictive insights into market shifts, identifying trends and opportunities.
We can start with a demo to all relevant stakeholders so you can see the full product. We will also provide case studies of previous implementations, as approved by our current customers. We can then, following technical discussions, move to a pilot implementation, so you can see how the application will work in practice for your customers at full scale.
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